Returns

Return period: within 30 days of your purchase date. When you receive your EZ Snap product, if you are not satisfied for any reason, simply call our customer service department at 1-877-439-7627 — we work hard to make sure all of our customers are satisfied.

Get an RMA number first

Before returning any product, request a Return Merchandise Authorization Number (RMA#) from our Customer Service Department within 30 days of your purchase date. Returns without an RMA# will not be accepted — be sure to call us to get your RMA# before returning any products.

How to return

• Ship the product back prepaid, using the shipping method of your choice — EZ Snap does not accept collect shipments.
• Return it in the same package it was delivered in: uncut, unused, and clean.
• All shipping and brokerage fees, duties, and customs fees are the customer’s responsibility.

Refunds

We will issue your refund within 2 weeks of your returned product arriving. If the product is damaged or there are parts missing, there may be a 25% restocking charge.

For refunds on orders made outside of the United States, please note that your refund is subject to fluctuating currency rates as well as international fees charged by your financial institution. EZ Snap is not responsible for foreign transaction fees or currency changes.

Returning from Canada

Returns from addresses in Canada must indicate “RETURNED PRODUCT” and have a declared value of $5 on the customs forms; otherwise, the return may trigger excessive customs fees or taxes that will be deducted from any refund.

A note on using your own fabric

If you have chosen to use your own fabric with our fasteners, there is no warranty. This is because EZ Snap Shade Mesh and RV Skirting materials are specifically designed to perform well with our fasteners.

We offer a Limited Lifetime Warranty on EZ Snap Shading Mesh and RV Skirting Material. Please note: you need to call for a Return Authorization Number before returning any product for warranty or replacement.